The Invensys Customer FIRST Support and Services Program helps our clients protect and extend the value of Invensys products and solutions. The program offers customers the flexibility to choose standardized service offerings from four support tiers, Elite, Premium, Standard or Primary. Each tier includes support services for both hardware and software products with elements such as parts replacement, version upgrades, and technical support.
The program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services, hardware materials and training.