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Customer FIRST Support and Services Program
Customer FIRST Support and Services Program
The Invensys Customer FIRST Support and Services Program helps our clients protect and extend the value of Invensys products and solutions. The program offers customers the flexibility to choose standardized service offerings from four support tiers, Elite, Premium, Standard or Primary. Each tier includes support services for both hardware and software products with elements such as parts replacement, version upgrades, and technical support.
The program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services, hardware materials and training.
Key Benefits
- Protect Critical Investments by effectively maintaining hardware and software systems.
- Maximize Asset Performance by reducing downtime and maximizing performance levels.
- Reduce Total Cost of Ownership through innovative discounts and flexible funding options.
- Improve Operational Performance by leveraging IOM resources to drive added value and discover new ways to improve performance.
Key Capabilities
- Global team of experienced, skilled resources to address any customer need with fast, in-depth technical knowledge
- Consistent and reliable support services in multiple industries, technologies, and geographies
- Lifecycle support to provide a roadmap for effective planning, budgeting & control
- Flexibility to select best fit by tier, optional services, and value-add extensions
Consulting & Services
Flexible Funding
Material Coverage Services
On-Site Care
Parts Management
Performance Advantage
Software Maintenance
Technical Services